Shipping and Handling

We know that waiting for a new order is part of the excitement, and we want that experience to be as smooth as possible. This page explains how we prepare, ship, and deliver your Julie Rivard order.

Order Processing

Once your order is placed, our team begins preparing it with care. Orders are typically processed within one to three business days. During busy periods, such as holidays or new collection launches, processing may take slightly longer. If there is a significant delay, we will keep you informed by email.

Orders placed on weekends or public holidays will begin processing on the next business day. Please note that processing time is separate from shipping time, so the total delivery estimate includes both.

Shipping Destinations

We are pleased to offer shipping to a wide range of destinations around the world. Available countries and regions are shown at checkout. If you do not see your location listed, please contact us at julierivard@gmail.com and we will do our best to find a solution for you.

Shipping Methods and Delivery Estimates

We offer a few shipping options so you can choose the one that suits your needs. Delivery estimates below begin from the date your order is shipped, not from the date it is placed.

Standard Shipping
Estimated delivery within seven to fifteen business days, depending on your location.

Expedited Shipping
Estimated delivery within three to seven business days, depending on your location.

Express Shipping
Estimated delivery within two to five business days, depending on your location.

Please note that these timeframes are estimates provided by our carriers and are not guaranteed. Delivery may take longer due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, the shipping method you select, and the weight of your order. The exact cost will always be shown clearly before you complete your purchase, so there are no surprises.

From time to time, we may offer free shipping promotions on qualifying orders. Details of any current promotion will be displayed on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to follow your package. Tracking information may take up to forty-eight hours to appear after the email is sent. For more details, please visit our Track Your Order page.

Customs, Duties, and Taxes

Orders shipped internationally may be subject to import duties, taxes, and customs fees imposed by your local authorities. These charges are not included in the price of your order or in the shipping cost, and they are the responsibility of the recipient.

Unfortunately, we have no control over these charges and cannot predict their amount, as customs policies vary widely from place to place. If you have concerns, we recommend contacting your local customs office for more information before placing your order.

If a package is refused or abandoned due to unpaid customs fees, we are unable to issue a refund for the order.

Incorrect Addresses

Please double-check your shipping address before completing your order. We are unable to change the address once an order has been shipped. If you notice an error, please contact us as soon as possible at julierivard@gmail.com, and we will do our best to update it before dispatch.

If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping costs may apply in this case.

Lost or Delayed Packages

Once an order has been handed to the carrier, it is out of our hands, but we are still here to help. If your package appears lost or has been delayed beyond the estimated timeframe, please contact us and we will open an inquiry with the carrier on your behalf.

In most cases, carriers ask that a certain number of business days pass before a package can be considered lost. We will guide you through this process and keep you updated along the way.

Split Shipments

If your order contains multiple items, they may occasionally ship separately depending on availability and warehouse location. When this happens, you will receive a separate tracking number for each shipment. Rest assured, you will never be charged extra for split shipments.

Packaging

We pack every order with care, using protective materials to keep your items safe during transit. Where possible, we also choose packaging that is recyclable and kind to the environment, because we believe good fashion should respect the world around us.

Questions

If you have any questions about shipping, delivery times, or your order's journey, please reach out to us at julierivard@gmail.com. Our team is always happy to help and will respond within one to two business days.

Thank you for shopping with Julie Rivard. We cannot wait for your order to arrive.

Julie Rivard
Wear it. Love it. Live in it.

Email: julierivard@gmail.com