Track Your Order

Once your order leaves our hands, we want you to follow its journey every step of the way. This page explains how to track your Julie Rivard order, what to expect along the way, and what to do if something does not look quite right.

How to Track Your Order

Tracking your order is simple. Once your order has been packed and shipped, we will send a confirmation email to the address you provided at checkout. This email will include your tracking number and a link that takes you directly to the carrier's tracking page.

To check the status of your order, you can:

Click the tracking link in your shipping confirmation email.
Enter your tracking number on the carrier's website.
Log into your Julie Rivard account, if you created one, and view your order history for the latest updates.

If you checked out as a guest, the tracking link in your email is the easiest way to follow your package.

What Your Tracking Status Means

Tracking updates can sometimes be confusing, so here is a quick guide to what each status typically means:

Order Confirmed
We have received your order and payment. Your items are being prepared for shipment.

Processing
Your order is being carefully packed by our team. This stage usually takes one to three business days, though it may take a little longer during busy periods.

Shipped
Your package has left our warehouse and is on its way. You will receive a tracking number at this point.

In Transit
Your package is moving through the carrier's network toward its destination.

Out for Delivery
Your package is with the local carrier and should arrive with you very soon.

Delivered
Your package has been successfully delivered. We hope you love what is inside.

Pre-Shipment
The carrier has been notified, but your package has not yet been scanned into their system. This is normal and simply means the tracking information is still being updated.

Please note that tracking information can take up to forty-eight hours to appear after your shipping confirmation is sent. If your tracking has not updated yet, we kindly ask for a little patience while the carrier processes your parcel.

Tracking Not Updating

If your tracking information has not changed for several days, please do not worry. There are a few common reasons for this:

The package is moving between carrier facilities and has not yet been scanned.
There is a temporary delay in the carrier's network.
The shipment is passing through customs or a sorting center.

In most cases, tracking will update on its own within a few days. If it has been more than seven business days with no movement, please contact us and we will gladly look into it for you.

Incorrect or Missing Tracking Information

If you have not received a shipping confirmation email, please check your spam or junk folder first, as messages occasionally end up there. If you still cannot find it, or if your tracking number appears to be incorrect, reach out to us at julierivard@gmail.com with your order number, and we will sort it out as quickly as we can.

Delivery Issues

If your tracking shows that your order was delivered but you cannot find it, we recommend the following steps:

Check around your delivery address, including porches, side doors, and mailrooms.
Ask neighbors or household members whether they received the package on your behalf.
Contact the carrier directly with your tracking number, as they can often provide more detailed delivery information.

If the issue remains unresolved, please contact us and we will do our best to help.

Multiple Items in One Order

If your order contains several items, they may occasionally ship separately depending on availability. When this happens, you will receive a separate tracking number for each shipment, so please check your emails carefully.

Need More Help

If you have any questions about your order or its journey, our team is always happy to assist. Please email us at julierivard@gmail.com with your order number and a brief description of the issue, and we will respond within one to two business days.

Thank you for shopping with Julie Rivard. We cannot wait for your order to arrive.

Julie Rivard
Wear it. Love it. Live in it.

Email: julierivard@gmail.com